Unsatisfactory services

I am writing to express my disappointment with the customer service provided by Hi-fi Corp in relation to my recent laptop purchase. On May 7th, I ordered a laptop online with the understanding that delivery would be made within 3-5 days. This was imperative as my computer had malfunctioned earlier that day and I was unable to work without a replacement.

After three days, I checked the status of the order online only to find that it had not been processed and no arrangements for delivery had been made. After an additional day, I contacted Hi-fi Corp by email and phone to express my concerns and request assistance. While I received an apology, it took several hours for the status of my order to be updated and handed over to the courier company.

I was disappointed to receive a call today informing me that the delivery date has been delayed until May 17th. This is beyond the 3-5 days indicated at the time of my order it is going to be 10 days for delivery now. I find this unacceptable and I am extremely unhappy that I have been left without a computer for such an extended period.

In light of this experience, I regret to say that I cannot support Hi-fi Corp in the future. I urge other customers to do their research and evaluate alternatives before engaging with this company.