Unsatisfactory services

I'm disgusted by the lack of customer service and poor quality of your home brand product, the Diamond 50" FHD tv. i bought this unit on the 07/04/2017 with an extended warranty .the tv has broken 5 times now with the same problem every time. its been more broken than working.i have tried getting hold of the store manager many a times, going in-store, leaving my number with various staff for him to contact me, and in all those times he still has not contacted me once,until i sent dis email to kenilworth centre complaints my tv is broken once again. i have been requesting you guys replace this defective tv with a other tv ,bt still it falls on deaf ears. to remedy the situation i would either u give me my money back, replace it with a new unit or better. I bought it for cash not broken or halfo or avoiding the store and not paying installment like some do. I see im not the only person that has this same problem with this store and staff.The repair people who have fetched and dropped the unit on numerous occasions have actually laughed at us for the amount of repairs done and how we are being 'taken for a ride' I was then told the unit had to break more than 3 times before it could be considered to be replaced which it now did. I have contacted the manager via email and have now been informed that my extended warranty has expired with the previous (4th) repair. Why had i not been informed about this prior since i do not have that information in writing but has now been miraculously found on the system. This kind of sub par professionalism is what i would expect from no name companies trying their luck with unfortunate enough people but not a reputable company. When i enquired about this i had the phone very promptly thrown down in my face and had to call back to, and was again given to someone else. I had never in my life been treated this badly. Im not simply complaing about a service on an item of entertainment. In the midst of these tough times my daughter with autism has not been able to attend her appoinments or school and has used various programming to learn speech and spelling. Im sure all children are having a hard time as it is, but please understand with the extra challenges i am not at a place to be treated like this and take it. I kindly ask this matter be addressed as i would not like to I'm disgusted by the lack of customer service and poor quality of your home brand product, the Diamond 50" FHD tv. i bought this unit on the 07/04/2017 with an extended warranty .the tv has broken 5 times now with the same problem every time. its been more broken than working.i have tried getting hold of the store manager many a times, going in-store, leaving my number with various staff for him to contact me, and in all those times he still has not contacted me once,until i sent dis email to kenilworth centre complaints my tv is broken once again. i have been requesting you guys replace this defective tv with a other tv ,bt still it falls on deaf ears. to remedy the situation i would either u give me my money back, replace it with a new unit or better. I bought it for cash not broken or halfo or avoiding the store and not paying installment like some do. I see im not the only person that has this same problem with this store and staff. Refering to Najma 30 October 2020.The repair people who have fetched and dropped the unit on numerous occasions have actually laughed at us for the amount of repairs done and how we are being 'taken for a ride' I was then told the unit had to break more than 3 times before it could be considered to be replaced which it now did. I have contacted the manager via email and have now been informed that my extended warranty has expired with the previous (4th) repair. Why had i not been informed about this prior since i do not have that information in writing but has now been miraculously found on the system. This kind of sub par professionalism is what i would expect from no name companies trying their luck with unfortunate enough people but not a reputable company. When i enquired about this i had the phone very promptly thrown down in my face and had to call back to, and was again given to someone else. I had never in my life been treated this badly. Im not simply complaing about a service on an item of entertainment. In the midst of these tough times my daughter with autism has not been able to attend her appoinments or school and has used various programming to learn speech and spelling. Im sure all children are having a hard time as it is, but please understand with the extra challenges i am not at a place to be treated like this and take it. I kindly ask this matter be addressed as i would not like to take it further by other means but the way my dignity and patience has been depleted it seems i may not have another option. take it further by other means but the way my dignity and patience has been depleted it seems i may not have another option.