Unsatisfactory Customer Care

On Saturday the 6th of January 2018, I went to Hifi Corp Kenilworth Centre and requested to get a settlement figure for my account with the intention of paying it off and possibly get a laptop. I was told that they do not offer those services and that I must call the finance centre on my own, all they could do was give me a number to call(which took some time to be found), they also don't take payments even using cards.

I feel this is unfair on the client and bad service because previously I could just go into any branch and be assisted, I have been a Hifi Corp client for over 8 years. Why change a winning formula and adopt procedures that make it difficult for the client? I feel an outlet should be a one stop shop where one's needs are met without complications. Any other retail outlets(not Hifi Corp) offer better service than that and I am now inclined to do business with them instead of with Hifi Corp and so will my acquaintances when I discuss this with them .

I am really disappointed by these changes at HIfi Corp which do not look after its clientele. If this is the same with all your outlets, your 'powers that be' need to go back to the drawing board and formulate procedures that are also favorable to the client.

It's as if you make it difficult for the client to settle their debt so that you continue to get the interest from the monthly debit orders, if so, then this is wrong.