Unreasonable delay on return

I am extremely disappointed with the service I have received from HiFi Corp.

On Wednesday, 28 January, a day bed was delivered to my home. On delivery, I identified that the incorrect item had been delivered. That the description on the site was a problem and made it as thigh the Chaise was on the left while it was on the right. Despite this, I was deceived and made to sign for the order, with the driver advising me that he could not return with the item and that another team would be allocated to collect such mistakes in deliveries from the customer.

Based on this advice, I immediately logged an exchange/return on the same day (28 January). On 29 January, I submitted all requested photos as proof of the item still being sealed.

Today, 2 February, I have received no feedback, no collection date, and no update whatsoever.

I am now stuck with a very large piece of furniture that I cannot use, taking up space in my living room, with no clarity on when it will be collected or how this matter will be resolved. The delay is unreasonable, especially considering:

The mistake was identified at delivery

All required information and photos were submitted promptly

I re**** on incorrect/misleading advice from HiFi Corp’s delivery driver regarding the return process

This lack of communication and prolonged delay has caused unnecessary inconvenience and is not acceptable. I am requesting:

Immediate feedback on the status of my return/exchange

A confirmed collection date

I expect this matter to be resolved urgently.