UNPROFESSIONAL SERVICE! PAYING CUSTOMERS ARE IGNORED!

I have purchased goods in the beginning of the lockdown on two separate occasions and as stated on their website at that time goods will be delivered after the lockdown (this was before stage 5 was known to be stage 5). So thinking ahead, I placed the order to my work address as I've done in the past. After discovering that delivery services of certain goods will be allowed during level 4, I attempted to contact Hi-Fi Corp on their business number, using the "chat" portal on their website and also VARIOUS EMAILS TO VARIOUS PERSONS to simply change the delivery address to my home address. I have been trying to call since 04 May 2020 with no luck of an answered phone call.

After not being able to reach Hi-Fi Corp. I saw that RTT Couriers displayed as their courier partner on the tracking of the parcels and decided to give them a call on 07 May 2020. Surprisingly I was told that I cannot change the delivery address with them and I must contact the supplier (Hi-Fi Corp). I then again attempted Hi-Fi Corp's various channels of communication with no success. On 10 May 2020 I was emailed by a person named Shenaaz Marais, who spoke on behalf of the "resolution centre" and requested that I send through my desired delivery address, which I did comply and rep**** to. To this day 12 May 2020, I got no confirmation if my address was indeed changed or not because my work address is still visible on the tracking even after I've given my home address.

Then on 11 May 2020 I received an email from a person named "N M Khazi" sending me an invoice of one of my parcels. Which I also rep**** to that person that my address has to be changed to my home address. I yet again was ignored. I am sick and tired of this unprofessional service and lack of support!

FYI: I know it is lockdown and times are tough but Incredible Connection and Soviet actually took time to reviewing customer orders and in a short period of time. Help me with my on-going request or refund my money! I do not recommend anyone buying from Hi-Fi Corp!