unhappy with the service received at branch , product is faulty

i am writing this complaint am extremely disappointed, frustrated and livid with the service and product I received. I bought a Hinsese 58 inch smart 4k uhd on the 16th of November 2025 at Kenilworth Center, which was in the Black Friday sale where the item was recommended by two consultants who assisted Jamie and the other offered excellent service to the point that I was happy with the purchase and I even rated their service online. I unboxed the TV, and setting up the TV was easy. I am hardly home because, the majority of the time, I am at work and I have only watched TV 4 times and TV is' exactly what how I got it from the store. It's still wrapped in plastic , because my plan was when on leave is to hang the tv on my wall .On Sunday the 14th switch on the TV. I notice that there's a line on the left-hand and in the middle as I am watching, and the screen below is blurry. On Monday 15th, I went to the TV and informed the sales consultant that the TV that I bought last was faulty and went to customer care. And I explained to the consultant that they unpacked the TV and the store consultant informed its LCD issues and there was nothing she could do. I must leave the store with the 58-inch hinsense technician team. They are closing this coming Friday. I express my frustration over and over again and my situation is that I'm coming from Gugulethu requesting Xl ride transportation to come to the store for over R200 and express my fustration over and over. That its not even a month since I bought this item thats most fustration part. The store response that there's nothing she can do, no advice in terms of how I can get assistance from a consultant as to which processes I should follow in order to be assisted. Buying a TV is an investment because you know the item is going to last you over 2 to 3 years. Before you purchase a new one, you don't buy a TV for a month, then get a new one. They showed no empathy, no cutomer care what's so ever and she gave blank I don't care look . Couldn't care less about the fact that traveling back and forth with a 58 INCB TV using an Uber driver, there's a high possibility of damage because that's the only source of transportation. In order for her to understand my situation, I clearly had to scream and shout in order to get and book the TV. I'm disappointed with service, extremely disappointed with TV. I trust the hinese brand and am disappointed with the HiFi Corp store. I went back to the specific branch, Kenilworth, because I had bought from the store before a fridge, iPhone 13 and Espon printer which those items never had any technical issues, but the TV am extremely disappointed