Unhappy

i bought a phone online on 1/3/2018 and it was couriers on the 2/3/2018 . on the 5/3/2018 i received a parcel from fedex which was a broken laptop instaed of the phone i ordered . i then called hifi corp in mamelodi on th 6/3/2018 and i was told that i would receive the correct parcel on the same day , instead they sent a driver to come pick up the laptop . on the 7/3/2018 i escalated this matter to the head office and they havent helped me much as im still in possession of the broken laptop and my cellphone is somewhere not at the store . on the 7th i was told that fedex had already picked up the phone from the store and now im being told that sky net is yet to fetch the phone for the store . what frustrates me even more is that the initial fedex wallbill confirms that i have received the order