Unfair treatment

HiFI Corp Baywest This is to request for a full refunds on a tv I purchased in September of 2021. On Monday, 25th April 2022, I foned Baywest HiFI Corp to inform them that my TV had a line on the right of the TV. The lady said I must bring it in. When I brought it it immediately the lady that book the TV went to fetch the manager and he informed me in his ****y tone of voice that the TV is cracked and back and forth we had words. He asked if he must book the TV and if the Technician see that it is a Crack then I will be liable for R450 and I was so positive that upon the Technician's inspection that I agreed to book the TV. By the end of that week I got a message stating that the TV is booked. The following week on the Friday I received a call from the lady who only DOES bookings of TV to state the TV was cracked and she link me through to the manager. As I spoke to the manager I realized it was not the same guy that was speaking to me initially and he the proceeded to say that the TV is not R450 and I asked about the report and I was informed that the TV was switch on and off and based on that hence screen cracked. There are no physical damage on the TV. I hereby inform u that I will be taking this matter further as I am disguisted on how I was treated after I paid in full for the TV and not on credit. Gisela Booysen