unfair conduct

booked in my second laptop with malfunctioning tendencies as not even one software that I installed worked, the unit has previous issues that were supposed to be fixed in July but wen I took the unit I realised the same faults were still there that is why I booked it in again now the manager Mohamed Maal sent me an email with an attachment from Acer noting that the unit had no faults. This is funny cause we tested the unit at the Eastgate branch with Aubrey and he also saw the problems. Am tired of being taken for a fool I need my money back so that I buy another laptop cause as it is its now the third week still complaining.