Unexeptable treatment from Hi Fi corporation N1 City and Kenilworth Center

Comment: I went in to the store on Thursday 9th as I was in the mall and saw the notice that the store is closed. I went to check and asked them about my cell phone that was in the LAYBY. According to the Lady, she advised that they have called the customers, I then asked her from what number so I can check if I had a missed call but she could not remember. I then paid the balance finished, they checked and did not have stock as it was all sent to N1..They then advised that I needed to go to N1 to collect the phone at that branch, I told them that that is unacceptable, I live in Tokai and that to *****he Lady said that she needed to send some notice to N1 to advise them that they must release the phone on their side. I went back to work and contacted N1 and spoke to Travis, he took my I'd and said that they have it on the system and apparently received notice from Kenilworth to release the phone...I then asked him if I could send someone else with my I'd to do the collection on my behalf, he said yes it's fine. My Aunt then went Yesterday Sunday 13th and spoke to Travis, who then said that they have not recieved any notice from Kenilworth. I can understand that the store closed down,I can understand that they maybe called once and I did not answer, however they could have called again or even better to send out SMS messages to advise and made sure that all the customersis aware that the store is closing down. If I did not go in to inquire, I would not have known that the store was closing down. I want my phone Couriered to me as this has been a very unpleasant experience with the Company for the second time now. I'm not going to drive all the way from Tokai to N1. I asked my Aunt to collect as she was in the area. Please contact me urgently as I need the phone before Wednesday for my daughter's