Unboxed, Incomplete Machine Delivered – No Resolution After 12 Days

I am extremely disappointed with the service I’ve received from Hi-Fi Corporation Online. A lady called Bahle from complaints has been rather unbothered with assisting me as though I'm being done a favour, the responses have been embarrassing so far.

I purchased a washing machine that arrived unboxed and missing parts, which is completely unacceptable. When I called to report this, I was advised not to use the machine, leaving me without something I urgently need and paid for.

My case was escalated to the complaints department, but the experience has only gotten worse. Communication has been poor, and at one point my emails were simply ignored. It has now been 12 days and I still cannot use a machine I paid for.

I’ve never felt the need to post on this platform before, but this experience has been incredibly frustrating. I am requesting a full refund to my original form of payment, as I no longer have any interest in keeping this machine.

This situation could have been handled much better. Customers deserve timely responses and proper service.