QN
Qaqamba N

1 reviews | Active since Jan 2015

13 Nov 2015, 14:08

Unacceptable waiting period

I bought a fridge (DEFY) in November 21st 2014 and was told the warranty is one year. The fridge displays error messages and we reported the problem at the store last month. On the 26th October, the technician came to look at the fridge and told us he would order parts. A month later, he has been making promises to come fix the fridge to no avail. <br> <br> This is really ridiculous now and might just return it back to the store. We have threatened to do so, but the manager refused. The warranty is about to expire (Which i think is what they are waiting for to contact us)<br>

0
Replies (1)
Hi-Fi Corporation
Hi-Fi Corporation's reply13 Nov 2015, 14:41
Official
Hello Summerlovely91,

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is 721439.


Thanks and kind regards,

Customer Resolution Centre