Unacceptable Service and Poor-Quality Bed from HiFiCorp

Order Number: *** Location: Cape Town, Maitland Date of Complaint: 12 December 2025

I purchased a queen-size bed from HiFiCorp, which was scheduled for delivery on 30 November. The delivery never arrived. I was then told it would be delivered on the 4th of December, and again it did not arrive on time.

Out of frustration, I had to log a case just to get feedback. The bed was finally delivered at 10PM, which is completely unacceptable for any retailer.

Throughout this process, I tried calling the HiFiCorp contact number more than 8 times. I waited on the line for over 30 minutes each time on this number (***), using my airtime, and nobody answered. This level of service is extremely poor.

After finally receiving the product, the mattress and base are not in the condition advertised.

- The mattress has springs you can feel when lying down,

- The bed makes noises when you climb on it,

- The overall quality does not match what was sold online.

I am requesting an immediate exchange or a refund, because this product is not acceptable and definitely not worth the money I paid. I expect this matter to be escalated urgently.

HiFiCorp has wasted my time, money, and trust. I want this resolved as soon as possible.