Un professional staff

Goodday I'm Sophia Joseph have the bad experience with the staff n1 city staff I buy a kettle +- 4 months ago,on the 3th month it trip my power, took it back they replace it with the same model Sansui, not even a month that kettle break the plug burn, the lady remember me and everything, I have tu seek for help at the customer service desk at the Back, after 10 min the guy tell me someone is coming,when she arrived I explain what is this problem, she say that is a poor make but I must take a other kettle like different brand, she ask me were my slip is I informed her tu check on the system cause I did not bring it back , she tell me they can't assist me without my prove ,I say tu her I understand but I don't have a kettle at this moment at home,she can't I go to the front and there the manager simone was there that ask the same stories I explain again , while that lady is there that was there when I do prev exchange, the manager took my name and say she must first speak with the other manager tu check the details , on the system, I feel this is a very poor service I received and that this was not the way it should be Handel,The manager took my name and telephone number,I mean everything is the box ,it's they stuff they can see and the lady confirmed everything but no one can assist me at that time,The kettle is left with them,