Two weeks with no update

I've tried on numerous occasions to get in touch with anybody from this company to find out when I can expect delivery of a bed that was purchased on 2 June. I have called their customer service line, as well as submitted an online query with no response. It's been 13 days since placing the order, and their tracking information states that the order has been placed and paid for, but no indication of when the bed will arrive. I live on the third floor of an apartment with an 8 week old newborn. I'll need to make provisions for family and friends to come help bring the bed inside and to carry it up 3 flights of stairs. Highly disappointed with the customer service levels I've experienced.