TV warranty

I have recieved the worst service from Hifi corporation in Fourways Crossing and they didnt want to take in My Tv after my call with the Lady by the name of Phindi over the phone , i drove there and they refused to take my tv even though i called in at first , The gentle man than told me they dont take in 55 inch tv sets and they will make house call , he refused to give me his name and he refused to take in my TV .

this is the most horrific service i have ever received .