TV Complaint

i have been having an issue with hifi corporation Kempton park, I have a tv that i pay for monthly and have not missed any payments, 4 months ago my TV had issues with the screen and i took pictures to the store and they advised that they would have to book it in and send a technician to advise if the fault was mine or the TV Faults, Eventually after a couple of weeks the Technician came and i was advised it was the Manufactures fault, Then i took the TV in store and they advised that the TV would be booked in and id have to wait for 21 working days this was in early October, then after booking My TV in there was no communication from the store until we had to call them after a whole 27 working days and we were then told that the cant fix the TV and should Credit the TV as they couldn't repair the TV, after that I went to the store and they advised that that they dont have the similar TV in store and if i wanted a TV it was either one of the smaller TVs or Get a NON smart TV, I then advised them since it was not my fault and i dont want any of the TVs they have can i then upgrade my TV even if i have to pay more on my Premiums and they said for me to Upgrade i would have to top up Cash in the Value of R2000 and this is now in November, i said im not going to do that as the contract i signed was for a TV that you guys dont have or cant replace,, then they said after us calling them with our own Airtime and them returning the calls after my partner was Upset, Further More when i wanted to cancel the Contract and be credited since i dont have the TV they said they wont be able to do that, so basically am stuck with paying for something i dont have for a Period of 3 months and we were advised by the store Manager that we must continue paying for the TV even if we dont have the TV which we have been doing,

After now being more upset and tempers flaring the Manager said they will order from the Manufacturer and the TV will be delivered in Durban on 15 November and they would advise us on progress and when the TV will be delivered the whole of November there was no feedback, to the point i had to call them on the 22 of November to get feedback, Im still without a TV and they will deduct the Monthly debit order and they havent given me any feedback

Also i took a TV on Credit the same one im complaining about on credit fro 5500 they gave me the loan amount of R6263 but now when i check My premiums and how much i have to Pay it will be over R10000 and they have not explained this to me as well,

I called them today and they further say that now a TV will be delivered only on the 10th of December they are constantly changing the time frame of when ill get a TV