Trashy Service

I purchased an Orion stove in December 2025, delivered in early January. By early May, I reported that the main plate was not heating properly. As of this morning, the small plate has completely stopped working, leaving me with a defective unit and no functioning stove to cook meals.

When I reported this in May, I was explicitly informed that I could bring the unit to HiFi Corp Fourways for an exchange. However, your contact center is now claiming I must submit it for a 14–21 day repair process. Expecting a household to go up to three weeks without basic cooking facilities for a defective product delivered just months ago is completely unacceptable. Furthermore, this mandatory repair period is nowhere in your online return policy.

Because this defect has occurred within the statutory 6-month period under the Consumer Protection Act (CPA), I am exercising my right to a replacement/exchange, not an inconvenient repair process. Please confirm that HiFi Corp Fourways will honor the exchange upon my arrival.