Total Incompetence

My experience was at the Arbor Crossing, Amanzimtoti branch. They were extremely helpful when it came to making their sale and collecting payment but it's now four days later and I have not received my product nor have I had any further information on when it might arrive. I was asked to send a payment notification (I have now sent more than three directly from my bank, a photo of my payment and forwarded a proof of payment which I received instantly when inputting my details - what I had initially done with their email address). The communication, service delivery are poor and truly they shouldn't even get a 1 star rating.