Took my money and then nothing happened

I ordered a TV online and jumped through all of the ridiculous hoops that they stipulated. It is now a week later and I do not have an update on my order. I have been calling their customer support line all morning but it just puts me in a feedback loop where I have to keep selecting the department I want every 15 seconds. At this point I either need an immediate update or I need my money back. I would be fine with explaining this to a call centre agent, but their phone system is clearly not working.