This is not just a complaint - This is Serious Praise and a Serious Complaint!

This is not just a complaint - This is Serious Praise and a Serious Complaint

Shout out to the staff at Hi-Fi Corp Lifestyle Crossing for being so helpful and professional. I appreciate it.

HOWEVER... In June 2017, I went to Hi-Fi Corporation Lifestyle Crossing to purchase a Salton Oil heater. Got home, opened the box, and the heater had physical damage. Took it back and it was replaced immediately.

11 Months into the experience with the new heater and it starts malfunctioning. I have been caught up with work and school, so time is an honest issue, but this morning I took it in and explained to the staff that the heater is malfunctioning. It is still under warranty so I figured it would be replaced. Instead I am told that the heater can not be exchanged even though it is still within warranty because the warranty expires in 2 days. I am like, "that is not the point, the point is that the heater is within warranty and is malfunctioning". I am told that it must be taken in for repairs and may take 21 Working days.

21 WORKING DAYS IN THIS WINTER?????? WHAT MUST I DO IN THIS TIME???? FREEZE TO DEATH WHEN I AM WARRANTED A HEATER THAT I BOUGHT, MALFUNCTIONED AND IS STILL WITHIN WARRANTY BUT WON'T BE REPLACED?

I need this to please be sorted out ASAP. This is my 2nd experience with them and this heater and I cannot suffer for something that is not my fault. i need the heater ASAP.