This is by FAR the most FRUSTRATING COMPANY I've ever dealt with in my LIFE!!!

Good day ALL, This is by FAR the most FRUSTRATING COMPANY I've ever dealt with in my LIFE!!! I bought a fridge online on Friday the 26/11 and on Monday I received an email as shown on the attachment telling me that my Fridge will be delivered on Wednesday the 1/12 and should make sure that someone was available to receive the delivery. I have taken the time and asked to work from home to make sure that someone was available to receive this order. To this day the fridge has not been delivered. My partner called on Wednesday 01/12 to find out where the fridge was and when can we expect the delivery and she was advised that an ESCALATION will be made to try speed up the process, no one called us back to let us know of their findings. (Okay No problem). Thursday my partner called again around 11am to find out how far was the fridge from being delivered and once again she was told that this matter is being escalated and she lodged a complaint with the reference number mentioned on the subject line, still no one contacted us to keep us updated. She then called again on Thursday afternoon for an update and YET AGAIN no one knew the status of the delivery but we were advised that an ESCALATION will be done with the ROSLYN WAREHOUSE, she asked for contact details of someone from the warehouse to find out from them, but no one was willing to give her. ***k fine, we wait again) Today at 10:30 she called again cause it was still quiet and no one is saying anything or contacting us in any way and we Spoke to Khakhalethu Khaya Tyanase who promised to ESCALATE with the warehouse ONCE AGAIN and we asked Khaya to please call us in an hour for feedback and he said he will definitely do so, of which HE DID NOT!!! I called him again at 12pm and told him that I am still waiting for feedback from him and he told us that he has not received any response, I asked him why he hasn't called as he promised and he apologized for that and asked to get back to me by 1:30pm when he gets back from his LUNCH, to this hour he has not contacted us. At 14:16pm I received a call from Gift Modida asking me if the delivery has arrived and I told him NO!!, he asked to please follow up with the warehouse ONCE AGAIN and will get back to me, HE NEVER DID, I then called again at 15:33 and spoke to Dineo Chipu and EXPLAINED the Story once again to her and gave her the complaint number and on her system she saw that this has been escalated several times and even saw the comment made by Gift that WE WILL NOT BE AVAILABLE FROM TOMORROW FROM 12PM AS WE TRAVELLING OUT OF THE PROVINCE FOR HOLIDAYS and she pretended like she understood the frustration and would do anything in her power to try speed up this "ESCALATION" and at this moment we were sooooo FED UP with this "ESCALATION" process and I asked to speak to her Superior, she then advised me that her superior on duty was Tshepo Maketekete, who I asked to speak to, Now this is where matters started getting interesting lol, Tshepo was not at HIS DESK and I am being told this after asked to hold for him for 5 DAMN MINUTES, and I asked her who does TSHEPO report to, she could not share that person's details with me and NEITHER could she transfer me to this person. I asked for the WAREHOUSE contact details and still could not be provided with those details. I got disconnected with her. 10 minutes later I called back cause I could see that she is not even BOTHERED to call me back or ASK TSHEPO to call me when he got back at his DESK!! I called again, Spoke to a lady named Cynthia and she pretended like she was trying to get me Dineo as she already knew my story and was the person trying to get me to speak to TSHEPO, yet again I was asked to HOLD, which took about 4 minutes before the call HUNG UP, WOW!!!! Once again I CALLED BACK, fortunately, Dineo answered and I asked her what happened and she apologized and asked me to please hold as she went to call TSHEPO once again, 7 minutes after HOLDING, she came back and told me that TSHEPO WAS ON ANOTHER CALL, which I found as shocking cause I asked her 15 minutes ago or so to speak to him but he wasn't there and I asked her ISNT MY ISSUE IMPORTANT enough for TSHEPO to PICK UP THE DAMN PHONE and call me back. She couldn't answer me, NOW IT WAS A WAITING GAME as TSHEPO was on a call, 13 MINUTES LATER, still I couldn't speak to this TSHEPO and there was absolutely nothing she could do to find out where the HELL was my FRIDGE and when can I expect this DELIVERY TODAY. Once again the call got CUT, or RATHER SHE HUNG UP ON ME!. I the IDIOT once again called at 16:30 and spoke to Sithembinkosi Khanyile who told me that the matter has been escalatd several times blah blah but could not assist me in any way as that is the ONLY escalation process available, she even went to KHAYA's desk to ask him about what he did and if he has not received feedback, and NOTHING tangible was there for her to help my situation and all she could say was that SHE UNDERSTOOD MY FRUSTRATION AND SITUATION but basically telling me that there was nothing else she could do or say to help, but rather asked to escalate this matter for me TOMORROW as TSHEPO has now KNOCKED OFF, who the **** knocks off while there is a serious complaint of this nature without even CALLING THE CLIENT to apologize or at least make them understand the delay. I asked the lady if TSHEPO would be working tomorrow and she could not confirm as Supervisors change now and then and also she couldn't tell me which one will be available tomorrow and said she will only know in the morning. I told her that our FLIGHT leaves tomorrow afternoon around 12 and no one will be here until JANUARY 2022 and I cannot accept anything besides this fridge getting to us today or latest tomorrow morning before 10am, she said she will "ESCALATE"(Famous Line) this matter 1st thing tomorrow morning at 9am when she gets to work, and YET there was ABSOLUTELY nothing promising from the tone of her voice that we will have this fridge by the time we leave. THIS IS BY FAAAAR THEEE MOST PATHETIC LEVEL OF SERVICE I HAVE EVER RECEIVED FROM ANY RETAILS STORE EVER IN MY LIFE, and I WILL NEVER, I MEAN EVER ASSOCIATE MYSELF WITH THIS COMPANY OR BRAND AND WILL MAKE SURE TO TELL EVERYONE I KNOW TO NEVER CONSIDER YOU GUYS BECAUSE YOUR SERVICE LEVEL ARE SO PATHETIC THAT EVEN THE POST OFFICE WOULD RANK BETTER THAN THIS!!! Regards, THE MOST FRUSTRATED CUSTOMER ON EARTH!!!!