They don’t care about their customers

purchased items from Hifi Corporation on 11 August 2026. Within 30 minutes of placing the order, I realized that I had entered the wrong delivery address. I accidentally selected QwaQwa, Free State, instead of Limpopo. I immediately contacted Hi5 Corporation to inform them of the mistake and asked if the delivery address could be corrected. I was told that they could not change the address on their system and that I would have to wait for the parcel to reach Free State. I explained that there is no one at that address who can receive the parcels and asked whether the order could either be cancelled so that I could place a new order, or whether the parcels could be redirected to the correct address. Since then, I have been calling regularly using my own airtime to try to resolve this matter. Today is 31 August 2026, and I still have not received any proper assistance. Every time I call, I am given the same response that nothing can be done and that I must wait. I find this extremely unfair and frustrating, especially because I reported the incorrect address within 30 minutes of placing the order. I have been waiting for these parcels for a long time, and I genuinely needed the items. I do not understand why, after repeatedly contacting you and informing you of the mistake immediately, no reasonable solution has been provided. I kindly request that this matter be escalated and resolved urgently. Please either arrange for the parcels to be redirected to the correct address or cancel the order and assist me with placing a new order. I would appreciate a clear response and solution as soon as possible. Thank you.