The worst possible service you could get from anywhere with HiFi Corporation the Glen.

I have just left HI Fi Corp the Glen Shopping center with the most bitter taste in my mouth, after receiving what is easily the worst service I could have ever received from anywhere ever!

I sent my TV in for repairs on the 26th of September 2019. A couple of days after we sent it in we get a call from a hisense technician asking us where to pick up the TV (why must the technician ask the customer where the TV is when it is the store that has been made responsible of getting it repaired?). After a couple of weeks we decide to call Hi Fi Corp the Glen to get feedback on where the TV is and what's happening, we are not asking that we get our TV straight away and demand that everything get sorted as we know it is not turn around time yet, we are rather just asking for simple feedback. The consultant (Bafana) said he would call us back and give us feedback. He did not call so we called again to him saying he will provide feedback. He did not call so we called again to him saying he would provide feedback.

At this point I decided to visit the store to try and get feedback as to what was happening to the TV, I spoke with the manager who said his name was Ismail or something like that (I'm not 100%sure as he refused to write it down for me saying he didn't have a pen). I asked him why we are not getting feedback from anyone and he says that Bafana was on family responsibility leave and only got back the day I visited which is today the 11th Oct 2019, I found this very funny as we had spoken to Bafana just the day before trying to get the feedback, which was proof that he was in the store. So the manager first **** to me by telling me that Bafana was not in store.

I then asked why we were not informed that the device was getting sent to an external repair center as they did not inform us that they do not have technicians but that it goes to Hisense, and he refused to answer me. I then asked why Hisense had to contact us to know where to fetch the TV when Hi Fi Corpare the ones who booked it in, he refused to answer and started raising his voice asking why I am telling him what his Job is. I then asked for his name and he hesitated and softly told me it was Ismail, I asked him to write it for me and he first said no, when I asked again he said no he doesn't have a pen.

After he was raising his voice at me I got extremely livid at this whole situation and how the manager of a store can have the ordasity to speak to a customer like that, I let my temper get the better of me and called him an idiot which I do humbly apologize, but this is the lengths to which they will make a customer angry.

He had asked me when I purchased the TV and I wasn't sure off hand so I told him I did not know, and when he was speaking to Bafana I looked on my phone at the date and told him what it was. Later he told me that I couldn't give him the date and when I told him I gave him the date he told me I was lying.

I can't possibly explain how sour I am at the whole of Hi Fi Corp as a brand and wish to have to never visit again all because of one Manager who has no understanding of how to speak to customers and how to try make the customer feel like they are going to get on top of the situation and solve it.

At the end of the day all I wanted was feedback on where and what was happening to my TV and this is what I received.

I really hope to get speady response in the and that this whole situation will get sorted, I do not know how that man can be a manager of a store.