THE WORST POSSIBLE SERVICE EVER RECEIVED

Shocking Service!!!!!

I am writing to express my deep frustration and dissatisfaction regarding an order I placed on 05/12/2024 for a Mist Fan. It is now 17/12/2024, and I am yet to receive the product. This level of service is utterly unacceptable!

Over the past two weeks, I have received random calls from Hi-Fi Corporation, with individuals asking if I have received the product—something they should already know. I have personally made multiple calls to follow up, yet NO ONE has been able to provide me with clear answers or a solution. All I get is a dismissive, “Sorry ma’am, we logged a query with the courier company.”

Let me be clear: this is not okay.

When it came to payment, Hi-Fi Corporation had no problem taking my money upfront. However, when it comes to delivering the product that I paid for in full, I am left waiting endlessly. The heat in Rustenburg has been unbearable, possibly the worst we’ve experienced in years. I have not been getting any sleep due to this.

I have spoken to your staff members Koletso, Adjil, Mapula, and many others—yet absolutely NO help or solution has been provided. All I am hearing are excuses, empty apologies, and no sign of progress.

This is not how a reputable company should treat its customers. I demand immediate action to resolve this issue. I need a solution, not excuses.

- Provide me with a clear update on the status of my order. - Deliver the Mist Fan I paid for without further delay. - Address the unacceptable breakdown in your customer service and logistics processes.

Regards,