The worst customer service ever

On 8 May I bought a Defy oven and hob from hifi corporation Rustenburg platinum square.

On 21 May one of the knobs broke . It keeps on turning you can't select any time on the timer.

I then went to the store on 25 May and laid my first complaint with customer service. I spole to a lady called Cresentia Mbatha Service Administrator at the Rustenburg branch.

She said I have to email her my proof of payment and everything. I emailed all my proof on 7 June

The lady rep**** on 8 June saying GOOD DAY I HAVE DONE IT REGARDS.

Again on 10 June I reply via email saying NO ONE CALLED ME TILL DATE

Also again on 15 June I forwarded another email saying NO REPLY TILL DATE!!!

Only on 18 June Cresentia rep**** saying LET ME DO A FOLLOW UP.

Then only on 19 June the Defy technician came to my house to fix the stove. He said he can't fix it.

Didn't got any reply from them.

Only on 24 June he phoned me saying he is at my house again to fix the stove. He then fixed it.

And then again the worst happen on 30 June it broke again !!!!!!!!!!!

I then went to the store and reported it there.

Spoke to Phogi cause Cresentia wasn't there. She sail she will call me first thing Monday morning.

Monday morning came and go at 13:00 Monday 1 July I phoned in speaking to Cresentia and explained to her my frustration.

I told her that there must be some factory fault on the stove. Cause it keeps ons breaking. And i cant run and email up and down everyday for a Stove I PAID R4100.00 for.

She then said I have to wait till the technician come to my house again.

Well I told her I'm not waiting another 12 days before the technician comes to my house. Cause that is how long he took the first time.

Well I then told her I want a full refund because a stove is a everyday essential. I have 2 children and a husband and myself to cook for every single day.

I HAVE NOT EVEN USED THE OVEN TILL DATE ONLY THE HOB BEAUSE AT FIRST THE KNOBS WAS BROKEN. AND NOW AGAIN.

She then said to my they can not give me my money.

I just then told her that I will deliver the defy today at the Store she said I can't do that.

She refused to help me saying I can't get a refund and I can't bring it back.

So what mist I do with a broken stove?

I just then dropped the phoned and decided to add this to hello peter.

Please this is very frustrating for me I CANT PREPARE ANY FOOD WHAT TO DO NOW

REGARDS BIANCA HATTINGH