Terrible worst customer service

Good day I’m so irate by the service provided from HIFI corporations. I first had troubles on ordering online and the consultant I spoke to online she informed me that online purchases are giving the issues I should try using chrome which I use an IPhone I don’t have chrome so I suggested to go straight to the store. I called the store in Woodmead then Lebo confirmed that the fridge I want was the which is the Hisense mirror fridge with three doors and it is R3999 , I took an Uber to the store in woodmead rushing to buy the fridge and take it home as I was at work and the Uber charged me 134 rand from Bryanston to the store in woodmead. When I got into the store I asked to speak to Alice as the person I spoke to said I must ask for Alice, I met Alice and I informed her that I’m here to buy and collect the fridge as discussed on the phone, Alice asked me to wait, I patiently waited as I was excited to get the fridge , when Alice got back to me she informed me that I will be taking the fridge from Display as they ran out of stock, I informed Alice that I’m not taking the fridge from Display as I wasn’t never informed that the fridge left is the one from Display she told me that I didn’t talk to her from the phone I spoke to Lebo. I went to Lebo and I asked her why didn’t she let me know, she told me she called back and she informed the receptionist which she didn’t do because when I got Back at work I asked the receptionist and she informed me that no one called regarding about the Fridge. The next morning (20/11/18) when I got to work I called HIFI Corp in woodmead about this matter and I requested to talk to the Manager as no one was willing to assist me with this matter, I spoke to Steven they informed me about that he is the manager and I informed him about my matter. He assured me that he will call me , I expected the call the whole day yesterday from the manager to call me and let me know when should I fetch the fridge as he promised he will get it for me but no one called. Then I decided to call this morning I was told that the Manager I spoke to yesterday Steven was not around then I asked who is around, Lebo said the Branch manager is around, then I asked to speak to the manager they placed my call on hold for more than 6 minutes then I ended the call and called back then I was told that the Branch Manager went to Dischem I left them with my contact details again as I was calling from my work line. I called after an hour and I asked for Lebo again and she informed me that the branch manager is not around I asked to speak to someone who could assist me, Lebo informed me that there’s Admin Mangager and the stock control and I asked to speak to the stock control and she said she will call the consultant, I was placed on the call for more than 7 minutes AGAIN and I decided to hung up so I could call again and when I tried calling again 3times no one answered my call.... honestly I feel that the employees from that store are ignoring my matter and they don’t care about my issues. I also raised a complaint via email at HIFI Corp customer care on Monday no one has came back to me and I have also attached the screenshot from the live chat I had with their consultant from the live chat as the service was terrible ref number sent by the auto reply is [Hi Fi Ecomm #924327]... kindly assist cause I need that fridge