Terrible service, systems and online store

- Terrible Service

Slow email response time, at least 2 days. 3 Agents never got back to me after confirming they would, nor could they solve the issues.

- Terrible courier system

The product ordered was delivered within 4 days, but as the courier was delivering he realized that HiFi Corp hadn't paid for the couriers services and then refused to hand over the product. He was literally on my doorstep. It's 7 days later and still no delivery or response from HiFI Corp

- Terrible Payment method

After paying with MasterPass, the money was immediately deducted from my account, but the order was cancelled. HiFi Corp refused to refund until I go into the bank and send official POP. I then reordered and paid via credit card.

Conclusion:

For a company that has been around decades, they are a sinking ship that won't last with today's competitors (especially with online shopping on the rise)

Fortunately I could walk into a Game Store, show them the price of the HiFi corp product and claim the "Price Beat" special they offer on the product giving me the product for even less.

HiFi corp still owe me money, for which I will clearly have to go into a store in another town to sort out.

Hifi Corp - turn the ship around and BE BETTER. Until then you won't see me! (or anybody else who reads this review)

#StillWaitingForAResponseToMyEmails