Terrible Service from Hi-Fi Corporation at Fourways Crossing

I bought a Connex Notebook on 17 January 2020 at Hi-Fi Corp Fourways Crossing. Within 3 or 4 months the HDMI port started malfunctioning until it stopped working altogether. I took the notebook back to Hi-Fi Corp on 6 July 2020, they told me they would send it in for repairs and would contact me once it was done.

I never heard from them again. On Monday 14 September 2020 I went to check if the notebook was fixed since no one had called me. The laptop was in fact back from repairs. I took it back home only to find that the HDMI port had not been fixed, it was still exactly the same as it was when I took the laptop in.

I went back to the shop with the laptop today. The customer service consultants told me they wanted to take it in for repairs again. I honestly didn't see the point because it was taken before, for so long and nothing was really done to fix it. Also, I need to laptop for work so I can't have it gone again for so long.

I will never buy from you guys again.