Terrible service and communication

I placed an online order with HI FI at the end of October, I received the new order confirmation only on the 08th of November 2019 after phoning how many times.

I finally received an email on the 08th of November to say that my order was received,

After emails, online messages and how many calls from my husband and me were finally informed that the product was sold out on Sat 30 Nov 2019. From the start I have received absolutely terrible service from HI FI and it seems that nobody is interested in rectifying this situation and think that it is acceptable that your clients are treated in such manner.

1. Nobody was able to tell me the product has been sold out, when tracking said 3 - 6 days delivery I order my meat and it took 17 days for HI FI to tell me the product is sold out, this after it took both my husband and I fighting to get answers with our airtime for our money. 2. On Sat when we finally got answers I told them I need that refund in 3 days due to the fact that I needed to buy a new freezer. Again no response on my emails.

I have now lost R2000 worth of meat and R200 worth of airtime wasted - Who is going to repay me for this???

Why must I as a client phone for a whole month to get hold of anyone and why if and when I got hold of anyone could nobody EVER give us an answer? My money was taken out of my account 1second after hitting the accept button. but now once again I am in battle. Once to obtain information regarding my product and now to find out what is going on my refund. – Why must I fight for my Money!!

The communication is horrible across the board in every department.

I will never use or recommend your company to anybody and will personally never use HI FI again!