JB
Joanne B
1 reviews | Active since Nov 2019
08 Nov 2019, 16:02
Terrible service.
I am extremely disappointed in Hi Fi Corp. I placed an order online on the 3rd of November it states that it will be delivered in 2-6 days. You guys also make a whole song and dance about being able to track the order. To date all it reflects is that I have paid in full for my order no other movement. I also contacted your help desk and was told the matter had been escalated and I would receive a call with regards to my purchase. I am still waiting guys. If you don't want the business just say so as I am seriously considering getting a refund. You have until Monday to reply or I want my money back.
Very bad service.
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Replies (1)JB
Joanne B's updateReviewer Update
12 Nov 2019, 16:01So I called the Help Desk and spoke to Tammy today. Tammy promised she would find out what had happen. I will credit Tammy for coming back to me and advising that the reason I am still waiting is because there was no stock but this has now been rectified and I should receive my order tomorrow or Thursday. Here is too hoping. Guys while Tammy showed integrity and kept her word (Big High Five to Tammy) HI FI Corp as a whole failed. A simple message via email or sms saying hi sorry we don't have stock expect X number of days/weeks delay would have made a huge difference. I hope you honour your delivery agreement and I have my item latest Thursday.
Kind Regards
Joanne
Kind Regards
Joanne
JB
Joanne B's update12 Nov 2019, 16:01
Reviewer Update
So I called the Help Desk and spoke to Tammy today. Tammy promised she would find out what had happen. I will credit Tammy for coming back to me and advising that the reason I am still waiting is because there was no stock but this has now been rectified and I should receive my order tomorrow or Thursday. Here is too hoping. Guys while Tammy showed integrity and kept her word (Big High Five to Tammy) HI FI Corp as a whole failed. A simple message via email or sms saying hi sorry we don't have stock expect X number of days/weeks delay would have made a huge difference. I hope you honour your delivery agreement and I have my item latest Thursday.
Kind Regards
Joanne
Kind Regards
Joanne