Terrible service

Shocking Service – No Delivery, No Refund, No Accountability! I purchased a bed from HiFi Corporation on the 29th of March, with the promise that delivery would take place within 3 to 5 working days. That delivery never happened — I got a message to say the bed will arrive on the 7th April, I organized for someone to be home to receive the bed, that Monday I get an sms saying delivery will be on the 10th. On the 10th I called I was then told the bed is schaduled to arrive that day but it didn't come. After numerous calls and messages, I eventually requested a cancellation and a refund, but the consultant dropped a phone in my ear, I have received neither the product nor my money back. I’ve called their customer care line several times and Every time, I’m told the issue will be escalated, but it’s just empty promises. Nothing ever gets resolved. This has been one of the worst customer service experiences I’ve ever had. I feel disrespected as a paying customer who paid full amount for this bed. HiFi Corp needs to be held accountable. I would not recommend them to anyone.