Terrible service

<p>I bought an Asus Laptop at Hi Fi Corp Festival Mall in May this year. It stopped working and since it was under warranty i took it back. Their response is that I need to pay for repair as I have been negligent and the scree has a crack. THIS IS NOT TRUE!!! There was no crack or even a chip. I sent an email requesting feedback as to what the way gorward is, also disputing the issue that I was negligent. There has been NO response and it is over 72 working hours. What kind of customer service is this????</p>