Terrible, non-existent service

Ordered an item and paid for it same time - 26 Nov . Site promises delivery within 5 business days. 6 Dec, order has not even been processed !!! Once the call centre answers my calls after about 20minutes each time, they supposedly lodge complaints of which I never receive any written confirmation. Not a single soul can tell me why the item that is apparently in stock at the warehouse cannot be processed and couriered. Never, ever will I use this useless, terrible supplier again !!! Zero customer service, zero effort, zero will to ****** do business. I will make sure to tell every person I know to never use this terrible company.