Terrible Hi Fi service and support

Ordered and paid a fridge and speakers on the 31 of July that I'm still waiting for it. I’ve received a very unprofessional call about 2 weeks later from someone from HI FI that was querying the delivery address, I live in Observatory (Cpt) , the CSC was suggesting that the order was supposed to be delivered to Umtata (or something like that).. The agent never introduced herself (no name was given) and while I was explaining that the order was supposed to be delivered in Observatory (address given when placed the order) the conversation was cut off. Couple of days later, after calling back the CSC, I found out that the order was place on hold because they suspected of *****… After spending over 3000 rand, why wouldn’t the CSC advise their customers? After few calls, back and forward and after having to confirm all details again, I’ve been told that the order was released and they were waiting on delivery to be arranged. Today 19 of August, having heard nothing more about the delivery, I’ve called CSC once again. From what I understand, no delivery was arranged, the agent said that someone would call me back, she had to chat again with the supervisor. Very unprofessional, terrible customer service and service. Conveniently Hi Fi doesn’t have space for reviews on any of their social media pages… I think they are aware of their bad service and of course they don’t want it to be advertised. If I could, I would give 0 stars and I will definitely never buy anything from them ever again. I would not suggest to anyone to buy from them either. I’ve been waiting for almost a month for an order that should have taken up to 6 days (accordingly to the invoice sent) and yet I don’t know if I will ever get the order I paid for. I’m disgusted!!!