aA
adrian A

1 reviews | Active since May 2016

25 May 2016, 14:47

Terrible experience Do not Buy online

<p>On the 17th of May, I bought the Sinotec 24" TV, asnd put it for Pay from store, Stoneridge as your website showed stock there. I tried phoning through the day and did not get through so I drove through to the Store and when I got there was told there was not stock there for 3 weeks already. So I thought I would wait, then on Monday 23rd of May I got an e-mail to say my stock was at the store. Again I tried phoning and could not get through, so I went there filled in forms and waited half hour for your people to receive the stock into the system only to be handed a 19" TV which I refused. A complete waste of my time . So thought I would phone again today still no answer and there is also no answer from your help line. I am utterly disgusted with the service I have received from you.</p>

0
Replies (3)
Hi-Fi Corporation
Hi-Fi Corporation's reply27 May 2016, 13:16
Official

Good day


Thank you for contacting the JDG Customer Resolution Centre.

We acknowledge receipt of your Hello Peter but we are unable to reach as there is no contact details provided with this post.


In order for us to assist you further, could you please contact our customer resolution centre at the telephone number below and provide us with more details relating to your post?


Contact number
Alternative contact number


Kind Regards,
JDG Resolution Centre
***

aA
adrian A's update27 May 2016, 13:29
Reviewer Update
Your call centre is more useless than your website, I get through select the option it rings and hangs up and I did this more than once. I did eventually get through and I have left my number with your resolution centre
Hi-Fi Corporation
Hi-Fi Corporation's reply31 May 2016, 10:16
Official

Good day

We apologise for the obvious disappointment and inconvenience caused. It has come to our attention that the matter has been resolved. Please contact us on ***and select option 1 should this not be the case and we will escalate this matter further.

Thanks and kind regards,

Customer Resolution Centre