Terrible customer service - online purchases **** - refund still awaited

On the 3rd May, a three seater black couch was bought online, within just a week it started flattening and sounded of springs. It was collected on the 13th after the query was logged and they said to get it fixed and return it, to which it was declined and clearly indicated to them that the full refund needs to be processed as the item was faulty, poor quality and not durableas claimed to be online and not value for money at all.

Some agent called Lerato Kganyago was handling the complaint and Belinda from ‘their warehouse in the East rand’ called and did confirm that the couch was indeed faulty as they had to rebuild the frame inside and add more foam / sponges and they will send it to Hifi Corp to resell. To this day there since hasn’t been any communication received and emails are suddenly ignored whenever followed up, they kept referencing to 3-6 being their TAT to resolve queries. They must ensure to process the full refund with immediate effect