terrible customer service - incorrect item delivered from online order

I ordered an item online, knowing that it is not available in-store. Wrong items gets delivered.

I log a complaint and a Peter tells me to take the item to my closest store and they will advise. If he has done his research he would know that the item that I have ordered is not available in store which means he wants me to go to a store to return a product with NO replacement of the correct product.

I emailed him explaining the above. No response. I phoned customer service and explained to the person why I am upset. She takes note and inform me that someone will deal with my complaint. I explicitly stated that I need them to send the correct item to the specified address asap. They can collect the wrong item in its original packaging when they deliver. I did pay delivery after all.

Today, someone phones me, suggesting EXACTLY what Peter suggested.