Terrible customer service

I placed an online order with hifi corp and was told delivery will take place on the 17th and to be sure to he available, message below. I took off from work to be available today, sold our bed to make space for new delivery! Hi Charne Xintolo. We will be delivering your HiFiCorp order on the 2024-04-17. Someone needs to be available for receipt. To change the date, you can call Customer Service on +***9. ***

This morning just before 8 i was told that delivery will happen on the 18th. I called in to lay a complaint and explained my predicament only to be told that the complaint will take up to 24 hours to be Answered!! So they have 0 interest in what your arrangements are and will pay for their flaws in their system. I am very disappointed in their feedback. Dear Customer. Your HIFI CORP complaint # *** has been assigned to the relevant team to action. Kind Regards Customer Care ***