Terrible customer service

Lack of Feedback

I know that with the Covid-19 delivery times might be delayed and that I can understand. However what I find unacceptable is that I was phoned and told my items will be delivered and we scheduled a delivery day. They never showed and didn't phone or explain what was going on and nobody knows where my orders are. I was also phoned twice regarding and item hardly 30min apart to schedule a delivery so somewhere something is terribly wrong and nobody has answers. I logged a complaint but nothing, when an enquiry is labeled as urgent by the business itself I expect feedback the same day they should lnow what is going on as they have not sent items they promised would be delivered. No need to wait 48hours for them to process a complaint