Terrible Customer Service

They sold me a used and damaged product at kenilworth centre’s hifi Corp. When I brought it in for a replacement within their 14 day policy, apparently, I had to bring it in the next day after I purchased it to get a replacement. But like any other adult, I’m really busy and who has the time? Plus I was within their own policy. They tested the issue in-store, however, i clearly reiterated that the issue was an outside Bluetooth issue not indoors. Anyway, they have really terrible and unhelpful employees with bad attitudes (including the manager). The customer is obviously always wrong when it comes to hifi corp. Thanks for your ****py service, I’m always happy to no longer purchase at stores that do not value their customers. You have definitely lost a valuable customer and I will make sure to pass this message on.