Terrible Customer Service

Worst service from Hifi Corp The Glen with the "manager". Firstly, there is no customer service. Secondly, he is full of stories!

He claims that he is the only one who can assist me, however he is not assisting me! I phone everyday to try and speak to him and leave messages for him to call me back, however he does not call back. I have to be the one to call back. When I speak to him, he is either going home (which was 16:55 when he said that he was out the door and they had to call him, then the next excuse was stock take, then the next excuse was still stock take and the system is down.).

I contacted customer services and they said that I need to request t speak to the regional manager, however that "store/branch manager" said that the regional manager is based in Bostwana and not at the store and that I must tell him what it is in connection with so he can email the regional manager.. I find that very strange. I called the call centre again and told them this and they said that I should be able to speak to the regional manager??

I need to speak to someone in a higher position that can assist me!! Because I am getting NO customer service from the store manager!