terrible client service

My microwave packed up during lockdown , under warranty. I did return it after lockdown and got it fixed, only to have it give exactly the same fault a couple of weeks later. Now the warranty was expired , but I was assured by email that it would be honoured due to the circumstances. I had the utter displeasure of dealing with a client service person called Lloydene. What an utter disgrace and virus to the brand you are. You were unhelpful and rude. You were more interested in not helping me , than you were in helping me ( which is your job after all). If your at that unhappy in your job ....leave. before the branch wakes up and fires you.