Technical issue

Hi <br> <br> I am just logging a complaint with regards to the service we received from Hi Fi corporation. We called the Hi-Fi Corporation customer care as our TV remote cannot indicate on the TV screen and we are not able to access the internet on our Hisense 65 inch TV. The TV is able to connect to our wifi but cannot access the internet. <br> <br> When we had contacted customer care to query the issue they put us through to sales. We were then put through to various people until eventually we were assisted by Godfrey. We were requested to take pictures of our tax invoice and serial number. Which we sent through. We were then advised that it would take approximately 72 hours for someone to come to our home to evaluate the TV. <br>