Such bad service thus far, on a product still in the warranty period

My fridge freezer has an issue, it keeps icing up in the freezer, I can't even use all of the space, one drawer is iced closed and one drawer door has broken. It is a KIC and this is an issue with most KIC fridge freezers it seems, many people have this issue. I can’t use it properly because of the MANUFACTURING ISSUES.

Two technicians came to have a look on 20 March. However yesterday they said they will be sending someone out, again… however the technicians were already here a few days prior.

Yesterday I got a call from the branch where I bought it in 2021 (it has a 5 year warranty), and she mentioned something about ordering parts. I said to her that everyone I have spoken to I have told them I don't want a repair (I told the technicians as well, and in all my emails). I don't have a separate fridge/freezer to put it in while it's being repaired, and since it is a KIC manudacturing issue, and it will happen again.

I need a refund or replacement. I am not getting any reponse anymore. Please follow up and advise.

This is not good customer service. I have metioned probably 10 times (to everyone involved) that I can’t have it repaired since it won’t work for me. And a today I got another email mentioning spares ordered… it seems I should draw a picture to get anyone to understand this.