Still waiting while my fridge is under warranty

I’m extremely disappointed with the service received from HIFI Corp Arbour crossing regarding our fridge that is still under warranty. We reported the issue over 3 weeks ago and up until now nothing has been resolved. We keep waiting for feedback, but no body communicates properly or give us a clear update. No calls but they keep lying saying that they called where as I haven’t had any missed calls from them, we have been ignored, given no proper feedback, and left without a working fridge while nobody seems to care. This level of customer service is unacceptable and disrespectful to paying customers. What is the point of an offering warranty if customers are left struggling for weeks with no urgency or communication? A fridge is not a luxury item- it is an essential appliance, especially for a family. HiFI Corp needs to take accountability and resolve this matter immediately. I will not stop escalating this issue until proper action is taken.