Still waiting....

I bought a pair of Guess sunglasses online which i did not like and wanted to return. When i contacted the call centre they advised me that i need to return it to the store and they would fill in forms for an EFT refund as it was an online purchase. I returned the glasses to Carnival Mall HiFi corp store on the 6th of Jan 2020. They were very confused as to how the return works. They then filled in the forms and told me that it would take up to 7 days for the refund to be made which i was understanding about. On Friday 10 Jan 2020 i phoned the call centre to find out how far the refund is, they said they hadn't received the refund documents and that i should phone the shop to confirm which i then did and they said they had sent everything through and its at head office to be processed. L On Friday 24 Jan the call centre consultant i dealt with put in a compaint and said they would contact me. Monday when i called back they said there was no response and they would send another email. Long story short and a lot of back wards and forwards it is now the 30th of Jan and i still haven't had a phone call or refund made!

This is really PATHETIC as they are very quick to take your money but getting a refund is a massive issue!