Stay Away from Hi-Fi corporation pleeeeeease

I place an online order during lockdown. 24th april

i requested they cancel it as it was not going to be picked and packed until after lockdown. this was on the 26th april.

Brandon from online informed me that the order is canceled then he tells me no if it gets delivered i must take it back . i said please no rather cancel it and after phoneing 3 or 4 times i get thru to a lady who tells me it is not actually canceled. i rage and tell her to read the notes properly then she says oh it takes 7-10 working days so i say okay.

I sent 1000s of emails to request them to cancel the order. my **** gets delivered after 2 weeks wait. on the 10th may

I take it back to n1 city branch for a refund and they tell me oh sorry no online did not even invoice the goods so they could not do a return. they told me to take the goods back with me so i raged. they kept the goods eventually and Lucienne professionally sorted out my complaint and emailed head office who also dont give 2 ****s. 2 days later and no response. **** disgusting bul**** service. do not go to hi fi corp please. you will be sorry if you have any after sales requests, they will not be attended to forget it .... and this email address they give is utter nonsense ........... *** no body monitors or replies on this box.

I have received not 1 reply to my emails after asking for a cancellation on the 26th and still have no money in my account. no acknowledgment of my dissatisfaction as a customer. stay away guys