Staff promised to honor the 50% discount at hi fi corporation Newcastle

[Andy Naicker] [668 Azalea Street] [Dannhauser 30380] [***] [***]

[D24th June 2025]

Customer Service Department Hi-Fi Corporation Newcastle

**Subject: Complaint Regarding Unapp**** 50% Microsoft Package Discount - Laptop Purchase [Your Laptop Model/Serial Number] - Reference [Your Call Log Number if available]**

Dear Hi-Fi Corporation Customer Service,

I am writing to express my strong dissatisfaction regarding a recent laptop purchase from your [Branch Name, e.g., Umlazi] store on [Date of Purchase].

At the time of purchase, I was not informed by either the salesperson or the staff member who assisted with the setup of my laptop about a prevailing promotion offering a 50% discount on a Microsoft software package. It has come to my attention that this promotion was active and applicable to my purchase.

During the setup process, the staff member who assisted me was aware of this promotion but failed to inform me. When I later inquired, I was explicitly promised that if I returned to the store, the 50% discount would be app****. However, when I followed up, I was informed that it was my responsibility as the customer to inquire about the promotion, despite the fact that your staff, who were aware of it, did not disclose this pertinent information to me.

I logged a formal complaint regarding this issue with your customer service department on [Date you logged the call] under reference number [Your Call Log Number if available]. Despite this, I have yet to receive any feedback or resolution from your head office.

I find it unacceptable that your staff, who were privy to this promotion, did not inform me at the point of sale or setup, and that the responsibility is now being shifted to me, the customer. I re**** on your staff to provide full and accurate information regarding applicable discounts and promotions.

I request that the promised 50% Microsoft package discount be honored and app**** to my purchase. Please provide a clear plan of action to resolve this matter within [e.g., 7-10 business days]. I expect a response from your head office regarding this complaint.

I look forward to your prompt attention to this matter and a fair resolution.

Sincerely,

[Andy Naicker]