Sickening customer service- Including Management- Read this before purchasing from HIFI Corp.

Disgusting Service

I had made an online purchase for a 50-inch Skyworth TV on January 27th- The order was processed, and I had to wait for 2-5 days for delivery. On the 5th day I was emailed stating that I was not going to receive my item as there is no stock- this was shocking to me as I have been calling and chatting to the bot on the website stating that I should wait for 2-5 days for delivery. They did not ask me what I would like to do regarding this matter, rather they say that they have submitted the refund forms without my knowledge. I did inform the agent that I refuse the refund as when the order was placed, they did not say that there was no stock.

I have tried on many levels of speaking without success to management about this as I felt as a customer I deserve to be heard. The most DISGUSTING part of all of this was even after complaints was escalated and they had given me a ticket number to track my complaint I still have not heard from the “senior management” that was supposed to contact me as their COMPLAINTS take 72 hours. I then took it upon my self to go on social media to get some sort of feedback. I was then informed that they did go through with the refund after stating that I refuse the refund. As a customer my needs was not taken into consideration. Further to that. The money that they took out immediately from my account will then take up to 30 days to refund my own money for their mishaps.

Funny enough they did refund the money to me today, probably because I had to take this matter to social media but still no contact from the management apologising for their errors. I guess this was an error on HiFi Corps side- Even though they refunded me today, HIFI CORP DID HAVE STOCK. They refused to give it to me as the price that was marketed on their online store when I made the purchase. So basically, they would rather have unhappy customers and staff members who do not help customer. This is the worst shopping experience of my life. I will never shop with them again. Think about it before shopping with them again. I would never want another customer to go through what I went through.